London's Independent Fibre Network

Terms and conditions

Venus Business Communications offers a range of services and different terms may apply to different services. The terms on this page apply to all services unless otherwise agreed. Venus Business Communications strives to explain our terms and conditions in plain English. If there are any points in this agreement that you don't understand then please contact us and we will be happy to explain.

Reference to 'these terms and conditions' is a reference to these end user terms and conditions. Reference to ‘[your] agreement' or '[your] contract' is a reference to your contractual arrangements with Venus as described by these terms and conditions, combined with any provisions in the documentation by which your Venus service was ordered, eg contract, order form etc. In the absence of a formal contract, order or agreement, the provisions in these terms and conditions represent the sole terms in force for provision of your services by Venus. Reference to 'you' is a reference to you our end user customer. All services and products supplied by us are supplied upon the terms of this agreement unless otherwise specified. These terms may be changed or varied from time to time and these changes will be notified to you on our web site. If you purchased a Venus Business Communications product through a third party or reseller, in addition to these terms and conditions you may be bound by the terms of your agreement with that third party or reseller and their AUP. You are advised to contact your reseller for details.

General terms for all Venus services

Acceptable Use Policy

Use of any Venus communications service (including email, Internet connectivity and web site hosting) is subject to the Venus Business Communications acceptable use policy ('AUP'). This can be found at in the support section of our website under legal. This gives you information regarding the limitations of the service we provide to you and what we expect from you in terms of how you use the service.

Advice and information from Venus

No advice or information, whether oral or written, obtained by you from Venus or through or from Venus staff or services shall create any warranty not expressly stated in your contract.

Limitation of Liability

You expressly understand and agree that Venus shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Venus has been advised of the possibility of such damages), resulting from: (i) The use or the inability to use the service; (ii) The cost of procurement of substitute goods and services (iii) Any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from Venus or a Venus service (iv) Unauthorized access to or alteration of your transmissions or data (v) Statements or conduct of any third party (vi) Any other matter relating to Venus services. In relation to any breach of this agreement or any other liability we may have to you, whether in negligence or otherwise, the total amount of our financial liability will be limited to an amount equal to the amount you would have paid to us during the initial term assuming this agreement had operated normally in accordance with its terms. We will not pay you more than the value of the service over the ‘initial term’, in compensation, even if we have been negligent. To avoid confusion, the maximum amount of compensation will be equal to and no more than the amount we would charge you for the service for a period up to the end of the ‘initial term’.

How long does my contract with Venus Business Communications last?

The contract lasts for a minimum of 12 months unless a different minimum period is specified on our website under the relevant product or service description or unless specified in a tailored service package, when ordered. This minimum period will be referred as the ‘initial term’. After the expiry of the ‘initial term’ this contract will continue on a period by period basis subject to each party’s right to terminate the agreement on serving not less than one period notice of termination on the other party. A period is the period by which your services are invoiced – monthly, quarterly, annually etc. We may have to perform a credit check on you and if the results of this credit check are not satisfactory this may result in the termination of this contract by us.

If you cancel the contract how much do you pay?

If you cancel prior to the end of the initial term you will have to pay for the service up to the end of the initial term in one lump sum immediately on termination. If you want to end the contract after the end of the ‘initial term’ then you must give us one period’s notice and you will be liable to pay for a whole period in the event that you fail to provide a full period’s notice.



Get our exclusive fibre deals

Join our mailing list today: