Venus Business Communications has launched a Partner Portal for its reseller Partner Network. Resellers were invited to join Venus at a launch party at London’s prestigious Phoenix Club to see the new portal in action. The portal will provide Venus’ resellers with information at their fingertips, with lighting fast pricing and an expanded range of postcodes, complementing the service they receive from their dedicated Venus account manager.
Venus Business Communications has seen its reseller network grow exponentially over the last two years. Each reseller has their own dedicated Venus account manager to support them as they grow their client base offering Venus’ state of the art fibre leased line packages. “While resellers value the support their account manager provides sometimes they want to access information immediately out in the field. That’s why we are launching a partner portal to improve our partner programme and make winning business easier for our resellers” announces Brian Iddon Venus Business Communications Director.
The Portal provides Venus’ resellers with key information they need, quickly and easily to their mobile devices. The project has been a year in development led by Head of Channel Sales, Estelle Motley. “We have listened carefully to our resellers and developed a portal that is simple and easy to use. It delivers information and a range of other facilities rapidly to help resellers provide first class service to their clients. It can help them report on the progress of a job or provide pricing information and ordering capability to help them close a sale in the field,” explains Estelle.
The Portal was launched last week at the Phoenix Club in Soho where resellers were invited to see the portal in action, try it on their mobile devices, and request individual login details to use it in the field. Twisted Pair was one of the resellers at the launch; “While we appreciate having a dedicated account manager to discuss complex issues or strategy, we also like accessing information quickly through the portal. Sometimes you don’t need to speak with someone, you just need to check progress on a job, perhaps when you are in a client meeting, and this portal is ideal for that. We are looking forward to using it,”
The new portal features an expanded range of postcodes due to Venus’ increased network footprint and gives resellers the ability to get lightning fast price quotes, look at the provisioning progress for all orders and log support calls. The Portal is linked to Venus’ CRM system, so it receives live updates ensuring resellers have up to date information to work with.
“Our reseller network is an important channel that we continue to grow and cultivate. It is important that they have our support when they need it and in the way they need it. The Portal provides information to their fingertips and enhances our customer support experience. It has been well received at our launch event and we will continue to refine it as resellers provide feedback on its use in the field,” concludes Brian.
To make this month a little better Venus are giving away a bottle of wine for every order placed via the new portal! Getting placing your orders - to request login details please email email@example.com
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